Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Lostin Tea LLC
Welcome to the Lostin Tea LLC FAQ section! Here, we’ve compiled answers to some of the most common questions about our brand, products, and services. If you don’t find the information you’re looking for, feel free to reach out to our customer support team – we’re always happy to help!
General Questions
1. What is Lostin Tea LLC?
Lostin Tea LLC is a skincare and cosmetics brand inspired by the natural beauty and wellness benefits of tea. Our products are crafted with tea extracts, botanicals, and clean ingredients to provide effective, luxurious, and eco-friendly skincare solutions.
2. Where is Lostin Tea LLC based?
We are based in St. Petersburg, Florida, USA. Our address is:
Lostin Tea LLC
7901 4th St N #26090
St. Petersburg, FL 33702
3. Are your products cruelty-free?
Yes! At Lostin Tea, we are committed to cruelty-free practices. None of our products are tested on animals.
4. Are your products vegan?
Many of our products are vegan, and we clearly label them as such on our website and packaging. If you have specific questions about a product’s ingredients, feel free to contact us.
Product Questions
1. What types of products do you offer?
We offer a range of tea-inspired skincare and cosmetic products, including:
- Facial cleansers and toners
- Moisturizers and serums
- Masks and exfoliators
- Lip care and body products
2. Are your products suitable for all skin types?
Our products are designed to cater to a variety of skin types, including sensitive, dry, oily, and combination skin. Each product description includes details about its suitability, and we’re happy to help you find the perfect match for your skin type.
3. Do your products contain synthetic fragrances or harsh chemicals?
No. We prioritize clean beauty and use natural, non-toxic ingredients. Our products are free from parabens, sulfates, synthetic fragrances, and other harsh chemicals.
4. How do I choose the right product for my skin?
If you’re unsure which product is best for your skin type or concerns, feel free to contact us at Admin@lostintea.com or call us at +1 (352) 301-3978. Our team will gladly provide personalized recommendations.
Ordering & Shipping
1. Where do you ship?
We currently ship within the United States. Stay tuned for updates on international shipping!
2. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye on our website and social media for updates.
3. How long does it take to receive my order?
Most orders are processed within 1-2 business days and delivered within 5-7 business days, depending on your location.
4. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress.
Returns & Refunds
1. What is your return policy?
We want you to love your Lostin Tea products! If you’re not completely satisfied, you may return unused and unopened items within 30 days of purchase for a full refund or exchange.
2. How do I initiate a return?
To initiate a return, please contact us at Admin@lostintea.com with your order number and reason for return. We’ll provide you with instructions on how to proceed.
3. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment method.
Account & Website
1. How do I create an account on your website?
Creating an account is easy! Simply click on the “Sign Up” button on our website, fill in your details, and you’re all set. Having an account allows you to track orders, save your favorite products, and enjoy a faster checkout experience.
2. I forgot my password. How can I reset it?
No problem! Click on the “Forgot Password” link on the login page, enter your email address, and we’ll send you instructions to reset your password.
3. Is my personal information safe on your website?
Absolutely. We use industry-standard encryption and security measures to protect your personal information. For more details, please read our Privacy Policy.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out to us!
📧 Email: Admin@lostintea.com
📞 Phone: +1 (352) 301-3978
We’re here to help you make the most of your Lostin Tea experience. Thank you for choosing us – where nature meets radiance!
Lostin Tea LLC
🌐 lostintea.store
📍 7901 4th St N #26090, St. Petersburg, FL 33702